Commonly
Issues
March
31, 2026
(Last
update 04/30/2025 1:01 PM PST)
Issue: The EasyCall
application needs to be moved to a new PC.
Resolution:
Follow the steps below:
For FFIEC 031
·
Install the latest release on the new
device.
·
Copy all the files in of the EasyCall data folder of DAT1 (e.g., C:\EZCALL\DAT1)
from the old PC to the DAT1 on the new PC.
·
Copy the files AUDIT.MDB and DLF.MDB
from the EasyCall root folder on the old PC to
the EasyCall root folder on the new PC.
For FFIEC 041
·
Install the latest release on the new
device.
·
Copy all the files in of the EasyCall data folder of DATN (e.g., C:\EZCALL\DATN)
from the old PC to the DATN on the new PC.
·
Copy the files AUDIT.MDB and DLF.MDB
from the EasyCall root folder on the old PC to
the EasyCall root folder on the new PC.
For FFIEC 051
·
Install the latest release on the new
device.
·
Copy all the files in of the EasyCall data folder of DAT5 (e.g., C:\EZCALL\DAT5)
from the old PC to the DAT5 on the new PC.
·
If you have previously filed the 041,
copy the DATN folder from the old to the new.
·
Copy the files AUDIT.MDB and DLF.MDB
from the EasyCall root folder on the old PC to
the EasyCall root folder on the new PC.
Issue: How do I setup EasyCall
in a network environment?
Resolution:
Please contact support for
instructions for your specific type of network setup.
Issue: What operating systems are supported?
Resolution:
Windows 7 SP1 (32 and
64-bit), Windows 8 (32 and 64-bit), Windows 10 (32 and
64-bit), Windows 11, Windows Server 2016/2025, macOS on Intel (with Parallels Desktop installed).
Issue: What operating systems are no longer
supported?
Resolution:
Windows 9x, Windows NT
Workstation, Windows ME, Windows 2000, Windows XP, Windows
Vista, and Mac OS X on PPC.
Issue: An error 1935 occurs during the installation.
Cause: The error is generally caused by an
anti-virus or anti-spyware application misidentifying a MS component.
Resolution:
Close or deactivate any running anti-virus or
anti-spyware software before installing the quarterly update.
Issue: An error 5 occurs during the quarterly
update.
Resolution:
If you are running on Windows 7, 8, 10, or 11,
be sure to run the program as an administrator.
FFIEC will be
phasing in Multi-Factor Authentication (MFA) for CDR communications starting
with this reporting cycle. Depending on the institution, the
transition will occur between late-August (8/29/2025) and mid-November
(11/14/2025).
Based upon the
unique respondent identification (RSSD ID) and calendar date, the EasyCall program will automatically utilize whichever
method is required of the institution. The impacted functionality is
updating historical data and submitting the Call Report with CDR.
FFIEC has
produced a set up guide that may be viewed here. The Microsoft Authenticator app may be
downloaded from here. A step-by-step
guide to entering credentials may be found here.
Assistance with
MFA and Authenticator setup is available with the FFIEC CDR Help Desk at (888) CDR-3111 or via e-mail
at [email protected]. For issues related
to Microsoft Entra and Authenticator, please contact your institution’s IT
support. DBI has no access to either
system for outside organizations and cannot help with authentication-related
issues.
Issue:
An error occurs when logging in with MFA.
Solution: An
easy solution for all known issue can be found here.
Issue: An error 500 occurs when trying to
connect with CDR.
Solution:
The most likely cause of the issue is mandatory CDR training. Login to CDR and complete the training and be
sure to click “Complete Training” at the end.
Issue: Edit R0230.7781 fails erroneously.
Solution:
For FFIEC 041
For FFIEC 051
Issue: Error 3050, 3051, or 20011 occurs.
Cause: These errors are normally caused by
insufficient permissions for the user on the EasyCall
folder (default=C:\EZCALL).
Resolution:
The permissions must be granted for full access
for the user. Your network administrator may need to make this change.
Issue: Error 3045 or 3050 occurs on the edit checks
and sufficient read-write permissions are already granted on the folder.
Cause: This issue can occur if some versions of
McAfee Anti-Virus, Microsoft Security Essentials (MSE), or Norton EndPoint protection are installed. These programs can erroneously and improperly
lock the FDIC edit check database file.
Resolution:
Temporarily disable the anti-virus software
and/or add the EasyCall program to an
exceptions list.
For Current
CDR MFA Communications:
For Legacy
CDR Communications:
Port and URL
information for communicating with FFIEC CDR:
Port and URL
information for communicating with DBI for updates, etc.
{Intentionally
left blank}
Issue: You wish to backup all Call Reports, past and
present, and related files.
Resolution:
Click File > Archive All Data.
Issue: When downloading prior quarter data or
submitting the Call Report, error 3 occurs.
Resolution:
This is a password related error. If the password has been confirmed to be
correct, it may have expired. A new
password may be obtained at: https://cdr.ffiec.gov/cdr/ or by calling
(888) CDR-3111.
Issue: The XBRL (.XML) or transmission file (.TRN)
must be forwarded to a third party.
Resolution:
Both of the files are created whenever the Call
Report is submitted to the CDR system and they may be found in the EasyCall folder (default=C:\EZCALL).